These terms apply to every order placed on sdo-media.com by a business client, to plans and to bespoke services. They are accepted at order. The French version prevails. Version française · Versione italiana · Versión española.
SDO Media (Séléna d'Orion, sole trader, SIRET 883 152 373 00014, Saint-Sorlin-de-Conac (Charente-Maritime), France — business carried out from Nice (Alpes-Maritimes)) creates advertising and communication content: videos, comic strips, images, voice-overs, versions in several languages and formats. These terms apply to every order placed on sdo-media.com by a business client acting in the course of its professional activity, as well as to plans and to bespoke services agreed in writing.
The client chooses a creation, fills in the brief, adds its files, checks the summary, accepts these terms and pays the price. The order is final upon receipt of full payment. The accepted summary (creation, options, brief, files, price, lead time) defines the scope of the order; any request outside that scope is handled as an option or a quotation.
Prices are shown in euros, VAT not applicable, article 293 B du CGI. Every creation is paid in full at order, without exception; no production starts before payment is received. Plans are paid in advance for the chosen term. Bespoke services are paid according to the schedule written in the accepted quotation. Payment is made by card; by bank transfer for bespoke services. In the event of late payment of a bespoke service, penalties at three times the legal interest rate and the fixed recovery indemnity of €40 are due.
The client supplies in due time the texts, images, logos, voices, music and accesses needed, and warrants that it holds the rights to them, including the image rights of the persons shown. No real person is depicted, imitated or made to speak without their written consent. The lead time runs from the complete receipt of the materials.
The lead time stated for each creation is the time to deliver the preview, in working days, from the complete receipt of the materials and of payment. Should the fast-delivery option deadline be exceeded for reasons attributable to the studio, the refund is limited to the amount of the option, to the exclusion of any other compensation; the creation remains due. Delays resulting from a failure of a third-party technical provider, a distribution platform or a generation service are not attributable to the studio.
The studio delivers a preview in the client area. Two rounds of corrections are included; a round is a list of comments sent at one time, within the scope of the brief. Additional corrections, and any change outside the scope, are invoiced according to the options grid. Without a reply from the client within ten working days of the preview, the version is deemed approved and the order delivered.
The approved creation is delivered in high definition in the client area, in the formats included in the order. Delivery marks the end of the service. Source files are handed over only if the option was ordered.
The creations are produced with artificial-intelligence tools (images, animation, synthetic voices, music) under the direction of the studio, which checks every delivery. The client is informed of this and accepts it. Where regulations require it, the artificial-generation notice appears in the file or its metadata. A generated rendering may vary from one version to the next; corrections concern meaning and composition, not the identical reproduction of a detail.
After full payment and delivery, the client receives a licence to use the delivered creations, exclusive, worldwide, without time limit, for all media and uses, including commercial, with the right to distribute, reproduce and technically adapt them (formats, cuts, subtitles). The studio keeps its methods, templates, generic characters and elements, and the intermediate versions. Voices, music and third-party elements remain subject to their own licences, stated at order. The client shall not present the creations as made by a third party, nor resell the files as such.
A plan entitles the client to a number of contents per month, according to the chosen formula. The monthly plan has no commitment and can be cancelled for the end of the current month. Quarterly, half-yearly and yearly plans are paid in advance, discounted, and can neither be cancelled nor refunded before their term. Unused contents carry over to the following month only, and are lost at the end of the paid period. Languages, formats and other options are added at the option rate. Each content follows articles 4 to 9.
The contents of a plan are produced according to a schedule agreed at the start of each month. In the event of unavailability of the studio for health reasons or force majeure, the contents of the month concerned are carried over to the following months, without the carry-over giving rise to any refund or compensation. If the unavailability exceeds sixty consecutive days, the client may end the plan; the sums corresponding to the contents not produced are then returned within thirty days.
The studio may terminate a plan in the event of a breach by the client, after a formal notice of eight days has remained without effect, the months begun remaining due.
Long videos, series, complex campaigns and Google Ads campaigns are subject to a written quotation stating the scope, schedule, price and payment schedule. For Google Ads, the account belongs to the client, the advertising budget is paid by the client to the platform, and the studio's commitment is to the work, never to a commercial result.
An order is deemed to have entered production two working days after the complete receipt of the client's materials and of payment. Before that term, the client may cancel and be refunded, less bank processing fees. A creation that has been paid for and has entered production is not refundable. If the client stops a bespoke service, the work performed as of the date of the stop remains due, as do the third-party services engaged in its name. If the studio stops an order, absent any breach by the client, the sums paid in excess of the work performed are returned within thirty days.
The files supplied by the client and the delivered creations are kept for twelve months after delivery, then deleted; the client is notified one month before. It is the client's responsibility to download and keep its files. Files cannot be made available again after deletion.
The studio warrants that the delivered creation conforms to the approved scope and is technically readable in the ordered formats. Its liability is limited to the amount paid for the order concerned. It is not liable for indirect damages, for the commercial result of a distribution, nor for refusals or removals decided by a distribution platform. The client alone is responsible for the messages, claims and legal notices of its content in its sector.
In the event of prolonged unavailability of the studio for health reasons or force majeure, lead times are suspended and rescheduled as soon as possible. If the unavailability exceeds sixty consecutive days, the client may request a refund of the orders that have not entered production and, for a plan, of the contents not produced; the refund is made within thirty days.
Order data are processed for the performance of the services, invoicing and client follow-up, and kept for the legal period. The client has the rights of access, rectification, erasure and objection, to be exercised at contact@sdo-studio.com. Where the studio processes personal data on behalf of the client, a processing annex compliant with article 28 du RGPD is concluded.
Unless the client refuses in writing, the studio may present the delivered creations among its works and cite the client's name, for commercial reference purposes.
These terms are governed by French law. The parties first seek an amicable solution; failing that, the courts of Nice have sole jurisdiction. In the event of a discrepancy between the language versions, the French version prevails.
Version of 15 September 2026. An order remains governed by the version in force at its date.